Privacy Policy

1. Who We Are

7dgam is an online gaming platform serving players in Bangladesh, offering cricket betting, live casino games, slots, crash games, and a range of other entertainment products. We are committed to delivering these services responsibly, with full transparency about how we handle the personal information entrusted to us by our users.

This Privacy Policy applies to all users who register, browse, or interact with the 7dgam website and associated mobile-optimized services. It covers data collected from players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and everywhere else in Bangladesh. If you have any questions about this policy, please reach out to our support team at the contact details provided at the end of this document.

2. Information We Collect

We collect only the information necessary to provide you with a functional, secure, and personalised gaming experience. The table below summarises the main categories of personal data we process.

3. How We Use Your Information

7dgam uses your personal data strictly for the purposes listed below. We do not sell your information to third parties for commercial marketing. Every use of your data is governed by the principle of data minimisation — we use only what is necessary for the stated purpose.

• Account registration and identity verification (KYC compliance)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers
• Delivering and improving our gaming products, including cricket betting, live casino, and slots
• Communicating with you about your account, bonuses, and platform updates
• Detecting and preventing fraud, money laundering, and other illegal activities
• Personalising your experience with relevant game recommendations and promotional offers

4. Sharing Your Information

7dgam does not disclose your personal information to third parties except in the following limited and necessary circumstances. All third-party service providers we engage are contractually required to maintain appropriate data protection standards and are prohibited from using your data for any purpose beyond the service they provide to us.

• Payment processors such as bKash, Nagad, and Rocket, solely to facilitate your deposits and withdrawals
• Game technology providers and platform operators who supply the casino and sports betting infrastructure
• Regulatory bodies or law enforcement agencies when required by applicable law or legal process

We will never sell your personal data to marketing companies, advertising networks, or any other commercial third party. If you have any concerns about the third parties we work with, please contact our support team.

5. Cookies and Tracking Technologies

7dgam uses cookies and similar tracking technologies to operate our platform effectively, remember your preferences, and analyse how players interact with our website. Cookies are small text files placed on your device when you visit our site. They do not carry viruses or personal information beyond what your browser sends to us, and they cannot execute programs on your device.

We use strictly necessary cookies (for session management and login persistence), analytical cookies (to understand site usage patterns), and functional cookies (to remember your language and display preferences). You may control cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use advertising or cross-site tracking cookies.

6. Data Retention

7dgam retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required to comply with legal obligations. Account information is retained for the duration of your active account and for a reasonable period thereafter to meet anti-money laundering (AML) and fraud-prevention obligations, which may require us to hold records for a number of years following account closure.

Technical and analytical data (such as server logs) is typically retained for shorter periods — often 90 days to 12 months — unless a specific incident investigation requires longer retention. When your data is no longer required, we securely delete or anonymise it so it can no longer be associated with your identity.

7. Your Rights Over Your Data

As a user of the 7dgam platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address provided at the end of this policy. We will respond to all verified requests within a reasonable timeframe.

• Right of Access — you may request a copy of the personal data we hold about you
• Right of Rectification — you may request correction of any inaccurate or incomplete data
• Right to Erasure — you may request deletion of your data where there is no legitimate reason for continued processing
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances
• Right to Withdraw Consent — where processing is based on consent, you may withdraw that consent at any time without affecting prior lawful processing

Please note that some of these rights are subject to conditions and limitations under applicable law. For instance, we may be required to retain certain financial records for compliance purposes even after an account closure request. We will always explain clearly if a limitation applies to your specific request.

8. Security of Your Information

7dgam takes the security of your personal data seriously. We implement a range of technical and organisational safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption on all data transmissions, secure hashed storage of account credentials, access controls limiting data access to authorised personnel only, and routine security audits of our platform infrastructure.

While we take every reasonable precaution, no internet transmission is completely infallible. We encourage you to use a strong, unique password for your 7dgam account, to never share your login credentials with others, and to contact our support team immediately if you suspect any unauthorised access to your account.

9. Children's Privacy

7dgam is strictly an adult-only platform. Our services are intended exclusively for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal data without your knowledge, please contact us immediately at [email protected] so we can investigate and take appropriate action, including deleting the relevant account and all associated data without delay.

10. Changes to This Privacy Policy

7dgam reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page. We encourage you to review this Privacy Policy periodically so you are always aware of how we are protecting your information.

Your continued use of the 7dgam platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any updated version of this policy, you should discontinue use of the platform and contact us to request deletion of your account and associated personal data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7dgam handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach our support team by email at [email protected]. Our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all enquiries within 24 to 48 hours. Please include your registered username or account email when writing so we can locate your record quickly and assist you efficiently.